Financial Services Expert

1 week ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱400,000 - ₱800,000
About Our Company

We are a leading mobile banking app that combines all daily money needs in one place. We offer an easy, flexible, and transparent solution to grow your money.

Our goal is to be more than just a name on your CV. We strive for talent to achieve full potential and beyond, providing tools to learn and develop within our fast-growing company.

We encourage you to challenge the status quo and bring in your own ideas and opinions.

We want to be a playground to try new things, make mistakes and learn from them.

We are currently looking for Customer Support Specialists to join our team.

Job Description
  • Answer customer requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
  • Be our customers' voice by sharing their feedback and reporting their issues
  • Collaborate with different teams and have direct impact to improve our Product
  • Represent us and build a trustful relationship with our customers
Required Skills and Qualifications
  • Demonstrated expertise in customer support or service, with a preference for experience in the banking or financial services industry and dealing with SMEs
  • Exceptional problem-solving and decision-making skills
  • Good observational skills for process and product improvement
  • Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English
  • Capable of managing multiple tasks and thriving under pressure in a dynamic environment
  • Comprehensive knowledge of SME banking products, services, and processes
  • Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break
Benefits
  • Opportunity to participate in the creation of a new and innovative company
  • Great working atmosphere in a motivated and dynamic team
  • Opportunities to learn and grow together with the company

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