Customer Onboarding Specialist
1 week ago
We are seeking a dedicated and passionate US Payroll Customer Implementation Specialist to join our team.
- You will lead new client onboarding for mid/large-sized clients for their first 60 to 90 days, ensuring successful implementation and training of the software.
- You will define and maintain the implementation program, including timeline, stakeholders, and key deliverables, and own the implementation process end-to-end for assigned accounts.
- Setting accurate expectations with clients and internal stakeholders is also a crucial part of this role.
- You will actively communicate with Account Executives and Customer Success Managers regarding client progress and assist with high-severity requests or issue escalations as needed.
- Additionally, you will participate in cross-functional groups to establish enhancements to communications, tools, and products, and lead kickoff calls daily with new customers.
This role requires empathy for people, excellent communication skills, both verbal and written, and the ability to explain complex concepts clearly and concisely.
The ideal candidate will have at least three years of experience onboarding new clients for a SaaS company, particularly managing larger, more complex customer implementations, and payroll experience with US payroll, either in an implementation capacity or in managing payroll in-house.
Knowledge of Workstream and its features is highly desirable, as well as experience working with spreadsheet/database skills.
We value diversity and inclusion and are committed to equal employment opportunities for all employees and applicants for employment.
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