Strategic Product Development Lead
20 hours ago
This is a mid-senior level contract position as a Product Manager for managed services.
You will oversee the development, delivery, and performance of non-network managed services leveraging a diverse vendor portfolio. This includes advanced technical solutions across network, security, cloud platforms, hardware, and distributor relationships.
You will build and manage strategic relationships with key vendors (e.g., Fortinet, AWS, Azure, Dell, Meraki, Poly) and distributors (e.g., Ingram Micro, Arrow) to drive service growth, procurement efficiency, and training enablement.
Key Responsibilities:
- Own the full product lifecycle for managed services across SD-WAN, SASE, networking, UCaaS, cloud, IoT, and hardware — from roadmap development to launch, optimization, and catalog management.
- Design and integrate scalable, vendor-aligned services by collaborating with engineering, solution architects, and support teams to create frameworks, SOPs, and monitoring strategies.
- Partner with Finance and Procurement on pricing models, budgeting, and cost optimization, ensuring services remain competitive and profitable.
- Champion a customer-centric approach by analyzing feedback, improving reliability and security standards, and serving as an escalation point for critical vendor-related issues.
- Oversee risk management and compliance, mitigating technology, supply chain, and regulatory risks while ensuring adherence to audit standards.
- Collaborate cross-functionally with Sales, Marketing, and internal teams on go-to-market strategies, sourcing, inventory planning, and enablement programs.
- Track performance through vendor scorecards, KPI reporting, and QBRs — providing leadership with insights on service evolution, opportunities, and risks.
Requirements:
- Strong experience managing vendor and distributor relationships (e.g., Fortinet, AWS, Azure, Ingram Micro).
- Proven ability to negotiate contracts, SLAs, and pricing to drive business value.
- Background in product lifecycle management, especially across networking, cloud, UCaaS, and IoT solutions.
- Skills in service design, operational integration, and creating scalable frameworks.
- Financial acumen in pricing models, budgeting, and cost optimization.
- Customer-first mindset with experience improving service quality and handling escalations.
- Knowledge of compliance, risk management, and vendor security assessments.
- Ability to collaborate cross-functionally with Sales, Marketing, Finance, and Support.
- Experience tracking KPIs, producing reports, and leading vendor QBRs.
- Excellent communication, negotiation, and leadership skills.
Why Join Our Team?
- We are a high-growth company that values innovative spirit and seeks individuals ready to bring their unique vision and expertise.
- Offer flexible time off, fun events at cool locations, and employee referral bonuses.
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