Customer Service Representative

6 days ago


Pasay, National Capital Region, Philippines Valeros Business Company Full time
About Us

At Valeros Business Company, we strive to deliver exceptional customer experiences that drive business growth. We are a dynamic team of professionals who share a passion for innovation and excellence.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team in Makati. The successful candidate will be responsible for providing top-notch customer support through various communication channels, resolving customer complaints and queries efficiently, and maintaining accurate records of all interactions.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints and concerns in accordance with company policies and procedures.
  • Provide product information and promotions to customers as required.
  • Maintain accurate records of all customer interactions, including phone calls, emails, and chats.
Requirements:
  • Bachelor's degree in any field or equivalent experience.
  • Excellent written and verbal communication skills.
  • Possess strong problem-solving and analytical skills.
  • Able to work effectively in a fast-paced environment.
  • Familiarity with CRM software and other relevant tools is an asset.
Salary Information

The estimated monthly salary range for this position is Php 15,000.00 - Php 24,000.00, depending on qualifications and experience. In addition to the base salary, employees may also receive a non-taxable allowance of up to Php 3,500 per month, pro-rated based on working hours.

Benefits
  • Comprehensive health insurance coverage.
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.
Working Conditions

This role requires the ability to work on a shifting schedule, which may include evenings, weekends, and holidays. The selected candidate must be flexible and able to adapt to changing priorities and deadlines.



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