Customer Service Representative
6 days ago
At Valeros Business Company, we strive to deliver exceptional customer experiences that drive business growth. We are a dynamic team of professionals who share a passion for innovation and excellence.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team in Makati. The successful candidate will be responsible for providing top-notch customer support through various communication channels, resolving customer complaints and queries efficiently, and maintaining accurate records of all interactions.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Resolve customer complaints and concerns in accordance with company policies and procedures.
- Provide product information and promotions to customers as required.
- Maintain accurate records of all customer interactions, including phone calls, emails, and chats.
- Bachelor's degree in any field or equivalent experience.
- Excellent written and verbal communication skills.
- Possess strong problem-solving and analytical skills.
- Able to work effectively in a fast-paced environment.
- Familiarity with CRM software and other relevant tools is an asset.
The estimated monthly salary range for this position is Php 15,000.00 - Php 24,000.00, depending on qualifications and experience. In addition to the base salary, employees may also receive a non-taxable allowance of up to Php 3,500 per month, pro-rated based on working hours.
Benefits- Comprehensive health insurance coverage.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
This role requires the ability to work on a shifting schedule, which may include evenings, weekends, and holidays. The selected candidate must be flexible and able to adapt to changing priorities and deadlines.
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