Document Quality Specialist

Job Overview

The Technical Editor II role plays a crucial part in ensuring the high quality and accuracy of documents. This senior-level position requires exceptional editing skills, meticulous attention to detail, and the ability to work independently with minimal supervision.

Main Responsibilities:

1. Responsible for revising documents according to client specifications, templates, style guides, and other guidance documents.
2. Evaluates edited documents to ensure they meet business objectives, project deliverables, timelines, and budgets.
3. Maintains open communication with clients to establish clear expectations for project deliverables relative to business goals.

Key Accountabilities:

1. Demonstrates expert proficiency in all aspects of quality control review, including verification of document consistency, grammar correction based on understanding of grammar rules, and begins to train others in this knowledge.
2. Expertly performs formatting techniques consistent with company guidelines, including template utilization, style application, table insertion, figure creation, overall document appearance and function (i.e., creation of Table of Contents and cross references), and resolves document quality issues.
3. Publishes documents to regulatory health standards and learns requirements for submission-ready documents and the submission structure; has a basic understanding of the guidance that dictates the placement of documents in the submission; and can expand knowledge in document management or publishing related activities, depending on business needs.
4. Demonstrates effective leadership for all document quality-related tasks and services:
   1. Leads document quality-related projects
   2. Coordinates with all members of the project team to share project-specific information
   3. Manages the timeline and budget
   4. Communicates client feedback with the team
   5. Provides strategic insight and proposes ways to improve performance on document quality-related tasks
   6. Proactively and effectively manages budgets while communicating with key internal stakeholders
5. Ensures clear and effective written and verbal communication, ensures actions align to applicable standard operating procedures, work instructions, and Technical Editor best practices; remains in compliance to training and position standards.
6. Meets quality expectations and deliverables in daily performance; daily activities align with business and personal productivity goals; responds positively to feedback; and adjusts performance accordingly as well as proactively communicates opportunities for growth and learning to manager.
7. Mentors more junior staff to become more proficient in quality control review, formatting, and/or publishing tasks.

Required Skills and Qualifications:

• Able to work collaboratively in a diverse environment and build relationships with others, openly sharing information and contributing toward team goals.
• Communicates clear, concise, and relevant information in an appropriate business format.
• Able to adapt to some degree of ambiguity, easily build relationships with others, supporting all team members where possible.
• Be action and detail oriented, always seeking new development opportunities to build knowledge and skills.
• Demonstrates solid time management skills.
• Shows flexibility to meet project needs as required by deadlines and meets corporate goals and objectives.
• Possesses basic understanding in processes that impact the quality service line as well as short-term business/functional basics and goals, especially how it impacts project work, key drivers of success, and combines them to set priorities.
• Able to recognize document quality issues and potential resolution; can troubleshoot standard document quality-related issues for internal and external teams.
• Able to lead projects in support of one or more of the project-related activities, capable of generating project timelines, meeting agendas and minutes, schedule and lead project meetings with clients, communicating realistic expectations, and delivery of documents or services based on contract.
• Participates willingly toward accomplishing group goals demonstrating respect for team efforts.
• Demonstrates an ability to recognize various scenarios and knows when to proceed, when to determine consensus, and when to determine a new productive path forward.
• Able to independently understand expectations for projects with a proactive approach and little need for detailed instructions, will look to senior members for guidance but will act independently based on previous experiences.