Financial Services Support Specialist

1 month ago


Pasig, National Capital Region, Philippines Hr1001 Full time
Job Summary

We are seeking a highly skilled and experienced Risk Account Specialist to join our team in Ortigas Center, Pasig City. As a Risk Account Specialist, you will be working with our e-payment account to deliver exceptional customer experience.

About the Role

In this role, you will be responsible for supporting our customers through multiple channels, including phone, chat, and email. You will need to be able to carefully research issues and ask for help from the rest of the team when needed. Your ability to communicate effectively and work collaboratively as part of a team will be essential to your success in this role.

Requirements
  • Bachelor's degree graduate
  • At least 2 years BPO work experience
  • Preferably with omnichannel support experience (voice, chat, and email)
  • Experience with payments, risk, compliance, or the financial industry is an advantage
What We Offer

We offer a competitive salary of PHP 45,000 - PHP 60,000 per month, depending on experience. In addition to a comprehensive benefits package, we also offer opportunities for career growth and professional development. Our employees enjoy flexible working arrangements, easy access to public transportation, and a positive company culture that values teamwork and innovation.

About Us

TDCX is a global customer experience (CX) company that helps brands achieve their business outcomes by providing outstanding customer experiences. We have a strong footprint in Asia and are known for our innovative technology, proven track record, and commitment to quality people and enterprising work culture.



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