Incident Resolution Specialist

6 days ago


Taguig, National Capital Region, Philippines GCash Full time

At GCash, we're committed to providing meaningful and convenient financial solutions for Filipinos.

Job Description
  • This role requires a strong understanding of business operations and the ability to analyze complex problems.
  • The ideal candidate will have excellent communication skills, be able to work independently, and provide guidance to less experienced staff members.

Main Responsibilities:

  1. Design and implement process improvements to increase efficiency and reduce risk.
  2. Lead post-incident reviews to identify lessons learned and improvement opportunities.
  3. Mentor and guide less experienced staff members to ensure smooth operation of business units.

Requirements:

  • Please refer to job description.


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