
Visionary Operations Strategist
1 week ago
We are seeking a seasoned Operations Excellence Manager to lead our team in delivering exceptional service to global clients. This key role is pivotal in ensuring our clients receive top-tier service, fostering long-term partnerships based on value delivery.
Key Responsibilities:- Act as the primary liaison for enterprise clients, ensuring their needs are met with professionalism and efficiency.
- Build and maintain strong client relationships based on trust, transparency, and consistent value delivery.
- Proactively identify opportunities to support client growth, retention, and satisfaction.
- Oversee service delivery across multiple teams, ensuring high performance and service quality.
- Develop and implement strategies to optimize workflows, improve operational efficiency, and support business scalability.
- Monitor key performance indicators (KPIs) related to client satisfaction, resource utilization, and service effectiveness.
- Lead the onboarding process for new clients, ensuring smooth transitions from sales to operations.
- Collaborate with internal teams (Sales, IT, HR) to align service delivery with client expectations.
- Ensure accurate, timely client reporting, leveraging data to showcase service impact and performance.
- Manage Project and Campaign Managers, providing guidance, accountability, and performance support.
- Foster cross-department collaboration to address client needs efficiently and effectively.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 5+ years of experience in operations management, client success, or account management, preferably in BPO, outsourcing, or SaaS environments.
- Proven track record of leading cross-functional teams and managing enterprise-level clients.
- Strong communication, negotiation, and relationship-building skills.
- Proficiency with CRM tools (e.g., Salesforce), project management platforms (e.g., Asana, Basecamp), and data reporting tools.
- Impactful Work: Drive client success for global organizations.
- Growth Opportunities: Be part of a fast-growing company with room to advance.
- Flexible Work Environment: 100% remote, work from the comfort of your home.
- Collaborative Culture: Work with passionate, purpose-driven professionals.
We are an equal opportunity organization, committed to creating an inclusive environment for all.
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