Women's Retail Customer Experience Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeEngagement Full time $100,000 - $120,000
Customer Engagement Manager

We're on a mission to empower women and inspire self-confidence. As Southeast Asia's leading womenswear brand, we've established a strong presence in multiple markets.

Founded in 2010, our company is proudly female-founded with a high percentage of female representation in leadership roles. We're committed to creating impactful experiences for our customers.

The Role: Customer Engagement Manager

You'll play a key role in driving customer engagement, retention, and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration. You'll develop and execute a strategy that brings our loyalty and referral programs to life.

Key Responsibilities:

  • Develop a comprehensive CRM and Loyalty strategy across channels.
  • Analyse customer data and campaign performance to uncover insights and improve targeting.
  • Manage vendor partnerships and lead platform evaluations to optimize communications.

Requirements:

  • Passionate about creating impactful experiences for customers.
  • Experience managing a loyalty or membership programme in retail or e-commerce.
  • Hands-on experience with CRM tools and marketing automation programs.
  • Strong analytical skills to interpret data and optimise performance.

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