Support Experience Expert

4 days ago


Cebu City, Central Visayas, Philippines Intellicare Full time

Join Intellicare's dynamic team as a Customer Service Specialist and be part of our mission to deliver exceptional customer experiences. We are seeking an individual who shares our commitment to excellence and is passionate about making a difference in people's lives.

About Us

We are the country's premier HMO dedicated to providing holistic approach to healthcare management. Our commitment to upholding the highest ethical and performance standards enables us to make quality healthcare efficient, accessible, affordable, and compassionate for all individuals.

About the Role

This is a full-time opportunity for a Customer Service Specialist to join our team. You will be responsible for handling customer inquiries, resolving issues, and providing timely support.

The successful candidate will have excellent communication and interpersonal skills, with a strong focus on customer satisfaction. Experience in a healthcare or insurance environment is an asset.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues promptly
  • Provide clear and concise information to customers
Requirements
  • High school diploma or equivalent required
  • Minimum 2 years of customer-facing experience preferred
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment


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