Customer Experience Manager
6 days ago
- Monitor queues in real-time to identify and address potential risks to meeting contractual KPIs such as Service Level Abandonment %, Line Adherence, Handling Capacity, SIR.
- Monitor service level performance at interval level against planned AHT, Aux & Shrinkage, and correlate with non-adherence at Consultant level.
- Extend support to floor supervisors by making real-time call-outs on performance and staffing levels.
- Coordinate offline activities to optimize resource allocation.
- Prepare EOD performance analysis reports to provide actionable insights.
- Strengthen relationships by following up on non-adherence issues and ensuring corrective actions are implemented.
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Customer Experience Manager
1 week ago
Tarlac City, Central Luzon, Philippines Brandlink PH Full timeAbout Brandlink PHWe are a dynamic and collaborative BPO company dedicated to delivering exceptional customer service solutions to global clients.Our mission is to provide innovative and personalized experiences that exceed client expectations. We take pride in our fast-paced work culture, where creativity and excellence drive our success.As we continue to...
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Lead-Customer Experience
2 weeks ago
Tarlac City, Central Luzon, Philippines Sutherland Full timeSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionWe are seeking a visionary and customer-focused Lead-Customer Experience to join our team in Tarlac City,...
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Customer Experience Strategist
2 weeks ago
Tarlac City, Central Luzon, Philippines Sutherland Full timeJob Description:Sutherland is a global leader in driving business and digital transformation, partnering with iconic brands worldwide to deliver revenue growth and operational efficiency.We are seeking a visionary and customer-focused Lead-Customer Experience to join our team. As the Lead-Customer Experience, you will be responsible for driving excellence in...
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Lead-Customer Experience
2 weeks ago
Tarlac City, Central Luzon, Philippines Sutherland Global Full timeCompany Description:Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description:We are seeking a visionary and customer-focused Lead-Customer Experience to join our team in...
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Customer Experience Director
1 week ago
Tarlac City, Central Luzon, Philippines Personal Collection Direct Selling Inc. Full timeSales and Operations Leader Job Description:This role involves leading our sales teams to success.About the Role:This role involves overseeing the management of our branches to ensure customer satisfaction.You will be responsible for managing and motivating direct selling teams to achieve sales targets.You will also oversee the growth of branch sales through...
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Customer Experience Strategist
15 hours ago
Tarlac City, Central Luzon, Philippines beBee Careers Full timeJob Overview:We are seeking a visionary and customer-focused professional to drive excellence in customer satisfaction and oversee the continuous improvement of our customer experience strategies.The ideal candidate will be responsible for developing and implementing innovative customer experience strategies aligned with organizational goals, leading and...
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Customer Experience Lead
1 day ago
Tarlac City, Central Luzon, Philippines beBee Careers Full timeThe successful candidate will be responsible for providing exceptional customer experiences and ensuring that front-end operations run smoothly. This role requires a strong understanding of customer service principles and the ability to lead teams effectively.JOB RESPONSIBILITIES:Provide outstanding customer service and support.Liaise with colleagues to...
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Lead - Customer Experience
4 days ago
Tarlac City, Central Luzon, Philippines Sutherland Full timeCompany DescriptionSutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.Job DescriptionThe Customer Experience Analyst is responsible for completing the Customer Experience (CX)...
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Customer Experience Analyst
6 days ago
Tarlac City, Central Luzon, Philippines Sutherland Full timeCompany OverviewSutherland is a global provider of business process and technology management services, with an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.We celebrate diversity and promote a positive work environment by conducting ourselves professionally and helping each...
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Customer Experience Ambassador
2 days ago
Tarlac City, Central Luzon, Philippines beBee Careers Full timeJob DescriptionWe are seeking a highly skilled and empathetic professional to provide exceptional customer service support.ResponsibilitiesDeliver high-quality customer service while adhering to defined scope of work and service level agreements.Address customer inquiries, concerns, and needs promptly, ensuring a high standard of call quality and...