Customer Experience Manager

1 week ago

Tarlac City, Central Luzon, Philippines Brandlink PH Full time
About Brandlink PH

We are a dynamic and collaborative BPO company dedicated to delivering exceptional customer service solutions to global clients.

Our mission is to provide innovative and personalized experiences that exceed client expectations. We take pride in our fast-paced work culture, where creativity and excellence drive our success.

As we continue to expand, we are seeking a passionate and results-driven Team Leader to join our team.

Key Responsibilities:
  • Lead and mentor a team of customer service representatives to achieve performance goals and deliver exceptional results.
  • Monitor daily operations to ensure service level agreements (SLAs) and key performance indicators (KPIs) are met, driving continuous improvement and growth.
  • Foster a positive and motivating work environment to enhance employee engagement and retention, promoting a culture of innovation and excellence.
  • Collaborate with management to implement strategies for process improvements and increased efficiency, ensuring compliance with company policies and client expectations.
Required Skills and Qualifications:
  • Proven experience as a Team Leader or in a supervisory role within a BPO/customer service environment for at least 5 years.
  • Strong leadership, communication, and interpersonal skills, with the ability to manage and motivate a team to exceed performance targets.
  • Excellent problem-solving and decision-making abilities, with proficiency in using CRM systems and contact center tools.
  • Bachelor's degree or equivalent experience preferred, with flexibility to work in shifts, including weekends and holidays as needed.
Benefits:
  • Competitive salary and performance-based incentives, promoting a culture of excellence and achievement.
  • Opportunities for career growth and professional development, empowering employees to reach their full potential.
  • A supportive and inclusive company culture, fostering a positive and motivating work environment.
  • Comprehensive health and wellness benefits, ensuring the well-being of our employees.

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