Technical Cybersecurity Specialist

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCybersecurity Full time $80,000 - $100,000

Our organization is committed to empowering individuals with the skills and knowledge required to excel in the field of cybersecurity. We offer a comprehensive training program that equips learners with the necessary tools and expertise to tackle complex technical issues.

About This Role

This position involves providing technical support and mentorship to learners, ensuring a smooth and effective learning experience across our platforms.

  • Provide general and technical support for learners via chat and email, ensuring timely resolution of issues.
  • Offer technical support for networking, Linux, and Windows systems, helping learners troubleshoot and resolve problems.
  • Mentor learners by providing guidance on our foundational learning materials.
  • Grade exams for certifications, ensuring accuracy and fairness.
  • Test, verify, and validate products, lab systems, and their features to ensure quality and functionality before release.
  • Collaborate with cross-functional teams to troubleshoot issues, achieve common goals, and drive successful outcomes.
  • Take initiative in developing, improving, and implementing processes that enhance operational efficiency and scalability.
Requirements
  • BS Degree in Computer Science or Information Security.
  • Strong knowledge of networking, virtualization, Linux, and Windows systems.
  • Excellent written and verbal communication skills to provide clear and effective support via chat and email.
  • Strong analytical and investigative skills with attention to detail for troubleshooting and resolving technical issues.
  • Experience in guiding or mentoring individuals in cybersecurity subjects.
  • Ability to develop and improve processes to drive operational efficiency.
  • Excellent interpersonal and customer service skills.
Preferred Skills
  • A growth mindset fosters a commitment to continuous learning, embracing challenges and opportunities for improvement.
  • Strong attention to detail, with excellent analytical and investigation skills.
  • Knowledge and familiarity with networking, virtualization systems, and operating systems, including Windows, Linux, and others.
  • Prior experience in tech support or a similar role.
  • Experience with ticketing systems, social networks, and network monitoring tools.

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