Customer Service Representative

2 months ago


Pasay, National Capital Region, Philippines HiNeon Full time
About NOVA Signage

NOVA Signage is an innovative provider of custom signage solutions for sign and printing shops across North America. Our team specializes in creating unique signages that meet our partners' needs. With a strong focus on customer satisfaction, we're looking for a talented Customer Inbound Sales Representative to join our team.

Responsibilities:
  • Manage inbound inquiries and serve clients from inquiry to sales stage
  • Input and enhance lead information in the CRM
  • Prepare and present quotes for client projects, collaborating with the design team as needed
  • Engage directly with clients via phone calls to answer questions and provide suggestions
  • Establish the best customer experience and increase the quote-to-sale conversion rate
  • Understand our products thoroughly to provide creative solutions for custom projects
  • Work collaboratively with the design and production teams to meet and surpass sales goals
  • Utilize AI tools to refine communications and enhance client interactions

Requirements:
  • Bachelor's degree
  • Minimum of 3 years of experience in sales and support, with a track record of achieving revenue targets
  • Exceptional English communication skills
  • Comfortable jumping on calls with clients
  • Experience with Gmail/G Suite and Zendesk preferred
  • Strong mathematical skills to understand and perform necessary calculations
  • Internet savvy, with a focus on eCommerce
  • Attention to detail

Perks:
  • 13th-month salary
  • Industry-leading training in the inbound sales domain
  • Group insurance plan with one dependent covered (after 9 months with the company)
  • Paid time off: 10 Canadian public holidays + 10 days paid vacation + 4 personal days per year

Compensation:
29,000PHP to 39,000PHP + Performance bonus

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