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Reservation and Query Handler

2 weeks ago

Cebu City, Central Visayas, Philippines Trinity Workforce Full time
Job Responsibilities
As a Reservation and Query Handler at Trinity Workforce, you will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. You will work closely with internal teams to ensure seamless delivery of services and provide exceptional service to our valued clients. Your duties will include:
  • Handling customer inquiries via phone, email, and chat
  • Resolving customer complaints and issues
  • Providing information on company policies and procedures
  • Answering customer queries on reservations and bookings
  • Working closely with internal teams to ensure seamless delivery of services

Requirements
To be successful in this position, you must possess the following requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Able to handle multiple priorities and meet deadlines
  • Familiarity with CRM software and systems

What We Offer
We offer a competitive salary, night differentials, HMO, leave credits, easy accounts, and a healthy working environment. You will also enjoy access to state-of-the-art facilities, including a gym, karaoke room, and pantry. Additionally, you will have opportunities for career growth and professional development.