CaptainFilled
1 week ago
Cebu City, Central Visayas, Philippines
Dusit Hotels and Resorts in Davao
Full time
Job DescriptionPRIMARY RESPONSIBILITIES:
- Performs professional and gracious guest service, as per Dusit standards and SOPs.
- Supervises the service and cashiering operation of the Restaurant. Checks accuracy of all data in "Cashier Balance Report" against the actual invoices.
- Understands and ensures all the F&B policies and procedures in service of food and beverage are implemented.
- Follows up and complies with the cleaning schedule established for the section.
- Maintains the sanitation standards in the Restaurant and ensures clean and wholesome ambiance in the area, controlling room temperature, ventilation and lighting effects.
- Receives special reservation for VIP in-room dining.
- Communicates effectively with guests, subordinates, immediate superior and other section heads.
- Attends daily F&B briefing, weekly F&B Meeting and all other training sessions and meetings required for the position.
- Promotes guest satisfaction in the outlet.
- Identifies and solves problems in the outlet in a professional manner.
- At the end of the day, if assigned, assists Restaurant/Outlet Manager to close the day and hand reports and cash revenue to Rooms & Front Office manager/supervisor on duty.
- Familiarizes and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
- Reports breakage and losses in the outlet and maintains the log book.
- If assigned completes a "Shift Closing Report" by completing the forms and file them together in sequence.
- Inspects and controls the sufficiency of operating equipment and supplies for service and cashiering.
- Monitors all efforts in the service to achieve the financial goals of the Restaurant.
- Makes sure that all Restaurant Servers handle payment and cashiering functions correctly and efficiently.
- Makes sure that house fund is counted and is accurately maintained.
- Supervises staff activities to maximize revenue and minimize costs.
- Directs all service personnel assigned in the restaurant in performing their duties and responsibilities.
- Maintains grooming standards for all service personnel in the outlet.
- Trains, coaches and counsels waiters and service personnel effectively.
- Evaluates objectively the performance of outlet's waiters and service personnel.
- Gives on-the-job training for restaurant service personnel.
- Performs other duties as assigned by Assistant Outlet Manager/ Outlet Supervisor.
- Reports to the Assistant Outlet Manager/ Outlet Supervisor.
- Directs and supervises the activities of the restaurant staff.
- Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.
- Coordinates with other departments to maximize smooth operation.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit's brand and its values at all times. We will establish relationships foremost and deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embrace the Company's culture (our Vision, our Mission and our Values), leads by example and cascades to all your subordinates – "Proud to belong and to contribute."
- Ensure confidentiality and secure storage of all intellectual property and databases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- At least High Vocational diploma in any discipline.
- Minimum of 1-2 years in F&B experience.
- Good knowledge in the restaurant operation and high end service levels.
- Have good English communication skills both in written and spoken.
- Computer literate.
- Pleasant personality with good communication and interpersonal skills.
