Claims Specialist
22 hours ago
Job Summary:
We are looking for a Claims Coordinator to join our team.
The ideal candidate will have a strong background in motor vehicle accident insurance or claims, with excellent phone communication and customer service skills.
This role requires at least 5 years of experience in a customer-facing, operations, or claims support role, preferably with Australian client experience.
The successful candidate will be responsible for managing the entire process from start to finish, keeping all parties informed throughout.
Responsibilities:
- Deliver high-quality customer service and continuously improve processes.
- Handle all inbound and outbound customer calls and leads in a timely manner.
- Maintain lead conversion performance in line with KPIs.
- C coordinate with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.
- Collaborate with internal departments to ensure efficient case management.
- Support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress.
- Assist in determining liability and initiating recovery from at-fault third-party insurers.
- A arrange accident replacement vehicles and coordinate delivery/pick-up logistics.
- Update customers throughout the claims process and ensure timely resolution.
- M maintain accurate and up-to-date case records and documentation.
- Flag issues or delays to the onshore team and suggest process improvements as needed.
Requirements:
- Strong background in motor vehicle accident insurance or claims.
- Excellent phone communication and customer service skills.
- At least 5 years of experience in a customer-facing, operations, or claims support role (AU client experience preferred).
- Strong attention to detail and ability to manage multiple active cases with minimal supervision.
- Proficient in written and spoken English; confident communicating with Australian customers and partners.
- Experience using CRM or case management tools (e.g. Salesforce, HubSpot, or similar).
- Reliable internet connection and backup power solutions.
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development.
- A collaborative, no-silos environment, encouraging learning and growth across teams.
- A dynamic social culture with team lunches, social events, and opportunities for creative input
Benefits:
- A competitive salary package.
- A comprehensive benefits program.
- Ongoing training and development opportunities.
Other Information:
- Australian-based company.
- No agency applications please.
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