Telecommunications Specialist
5 days ago
**About Us
We are OutForce Inc., a leading provider of VOIP solutions. We are seeking a highly skilled IT Support Specialist - VoIP to join our team.
About the Role
The ideal candidate will have a strong background in VOIP, SIP, and PBX systems. You will be responsible for diagnosing and rectifying voice faults, managing customer and reseller faults, escalating issues to upstream carriers, and providing accurate and timely advice to customers.
Key Responsibilities
- System Administration: Perform routine checks on VOIP systems to ensure optimal performance.
- Issue Resolution: Diagnose and resolve voice-related issues using protocol analysers and other tools.
- Customer Engagement: Provide exceptional customer service, responding to queries and resolving issues in a timely manner.
- Collaboration: Work closely with internal teams and external partners to ensure seamless communication and issue resolution.
Requirements
- Experience**: At least 24 months of experience in VOIP and SIP.
- Skills**: Strong knowledge of VOIP, SIP, NAT, and PBX systems. Familiarity with NetSapiens, Cisco, 3CX, Asterisk, Polycom, and Yealink.
- Soft Skills**: Excellent written and spoken English, problem-solving skills, and attention to detail.
Benefits
- Opportunity to work with a dynamic team
- Chance to develop your skills and expertise
- Competitive salary and benefits package
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