Hotel Guest Service Specialist

3 days ago


Manila, National Capital Region, Philippines JMM hotel Full time
About the Role

This position requires a friendly and approachable individual who is passionate about delivering exceptional customer service.

  • We are looking for someone who can build rapport with guests from diverse backgrounds and cultures.
  • Responsibilities include greeting guests upon arrival, checking them in and out, handling room reservations, and addressing any concerns or issues they may have.
  • Successful candidates will be able to work independently, as well as part of a team, to ensure seamless service delivery.
  • Ongoing communication and collaboration with other hotel departments will be essential to ensuring guest satisfaction.
  • The ideal candidate will be proactive, flexible, and able to adapt to changing circumstances.
What You'll Do

You will be responsible for:

  1. Ensuring that all guests receive a warm and welcoming greeting upon arrival.
  2. Managing check-in and check-out procedures, including processing payments and handling room assignments.
  3. Maintaining accurate and up-to-date records of guest interactions and preferences.
  4. Providing expert knowledge of the hotel and local area to help guests make informed decisions.
  5. Coordinating with other hotel departments to ensure seamless service delivery.


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