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Customer Experience Director

2 weeks ago

Manila, National Capital Region, Philippines MicroSourcing International, Inc. Full time
About the Company
MicroSourcing International, Inc. is a pioneering offshore provider of managed services in the Philippines. Our company culture is built on the principles of inclusivity, diversity, and talent. We believe in empowering our employees to succeed and grow within our organisation.

Job Overview
We're seeking an experienced Customer Experience Director to lead our customer success initiatives. As a key member of our team, you'll be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.

Your Key Responsibilities
• Develop and execute comprehensive customer experience strategies to drive satisfaction and loyalty
• Collaborate with cross-functional teams to identify and prioritise customer needs
• Build strong relationships with customers, understanding their business goals and objectives
• Develop and deliver training programs to increase user adoption and knowledge
• Analyse customer data to identify trends and areas for improvement
• Work closely with the sales team to identify upsell and cross-sell opportunities

Requirements
• Proven experience in Customer Success, Account Management, or Sales
• Strong understanding of SaaS products, preferably with prior experience in monday.com or similar platforms
• Excellent communication, negotiation, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

About Us
At MicroSourcing International, Inc., we're committed to creating a positive and engaging work environment that values diversity and inclusion. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.