Channel Experience Director

5 days ago


Manila, National Capital Region, Philippines beBee Careers Full time

The Channel Experience Director plays a pivotal role in overseeing the management of customer service channels, with a focus on delivering exceptional customer experiences through strategic partnerships with vendors. This leader drives efficiency and effectiveness across operations.

  • Oversee the management of customer service channels.
  • Leverage vendor partnerships to drive operational excellence.
  • Develop in-depth knowledge of Bank's products and services.
  • Provide regular updates to the Customer Service Head.
  • Ensure vendors adhere to bank's service standards.
Responsibilities
  • Bachelor's degree or equivalent required.
  • A minimum of 7-10 years of experience in customer-facing roles, preferably in digital banking or internet banking.
  • Proven leadership skills are essential.
  • Strong analytical and problem-solving skills are necessary to drive business decisions.
  • Candidates must be able to collaborate effectively with cross-functional teams.


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