Senior Vice President of Operational Excellence

5 days ago


Quezon City, National Capital Region, Philippines iQor Full time

We are seeking a highly motivated and experienced Senior Vice President of Operational Excellence to join our team at iQor. As a key leader, you will drive operational excellence across our facilities and develop strategic initiatives to enhance profitability, productivity, and efficiency. You will also ensure excellent customer satisfaction and communicate effectively with customers to understand their needs and problems.

Key Responsibilities:
  • Buid strategies to execute growth initiatives that will drive business results.
  • Analyze operating results to establish objectives and drive solutions.
  • Develop and implement innovative solutions to enhance customer satisfaction.
  • Influence stakeholders and colleagues to drive business outcomes.
  • Partner with customers to produce clear, cohesive, and consistent representation of operational delivery.
Requirements:
  • Bachelor's Degree in Business Administration, Finance, or equivalent work experience.
  • 10+ years of contact center operations experience.
  • 5+ years working in/with a BPO in a leadership capacity.
  • Deep understanding of contact center operations and how to achieve key performance metrics.


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