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Learning and Development Manager

1 week ago

Cebu City, Central Visayas, Philippines EXL Service Philippines, Inc. Full time
About the Role

We are seeking a highly skilled Training Manager to join our team at EXL Service Philippines, Inc. This is an exciting opportunity for someone who is passionate about training and development, and has experience in coaching and mentoring trainers.

The primary responsibility of this role is to manage trainers, Assistant Managers, and Lead Assistant Managers aligned to several processes. The job focuses on coaching and mentoring trainers/Assistant Managers, facilitating training classes as needed, administering Training Needs Analysis, and coming up with action plans to address knowledge gaps.

Key Responsibilities
  • Help oversee or coordinate the different training requirements for the program and its projects in the assigned account/s.
  • Monitor, coach and mentor trainers to help develop the required skill sets.
  • Develop training materials, activities, and assessments.
  • Facilitate training classes as needed.
  • Help gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects.
  • Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
  • Protect the confidentiality of client and adhere to company policies regarding confidentiality.