
Customer Service Representative
2 days ago
About the Job
We are seeking a detail-oriented Customer Support Assistant to join our team. This role involves processing refunds, creating shipping labels, and handling customer calls. You will play a key part in ensuring smooth order fulfillment and excellent customer service.
Key Responsibilities:- Process online order refunds accurately and promptly
- Generate and manage shipping labels for outgoing packages
- Answer customer phone calls with professionalism and clarity
- Maintain accurate records and follow internal procedures
- Collaborate with team members to ensure timely order resolution
- Excellent English communication skills (spoken and written)
- Clear speaking voice with minimal accent
- Strong attention to detail and organizational skills
- Stable, high-speed internet connection
- Ability to follow instructions and work independently
- Previous experience in eCommerce, customer service, or logistics
- Familiarity with online order platforms and shipping tools
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