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Merchant Operations Professional

1 week ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Description

About the Role:

The Merchant Operations Representative will be responsible for managing the onboarding process of merchant partners, identifying potential risks, and providing insights to stakeholders. The ideal candidate should be comfortable mentoring and guiding a team, have excellent communication skills, and be focused on improving processes.

  • Key Responsibilities:
  • Handle partner queries, support requests, and operational coordination.
  • Manage merchant/partner onboarding, including documentation, data entry, and record-keeping.
  • Oversee store-related tasks, including creation, closure, and clerk management.
  • Focus on optimizing processes and ensuring smooth collaboration between teams.
  • Perform outbound calls to customers.
  • Execute quality control/assurance/maintenance.

Requirements:

  • Excellent verbal and written communication in English and Tagalog.
  • Willing to work on-site in the Bonifacio Global City (BGC) area.
  • Robust knowledge and experience in data analysis.
  • Bachelor's degree or equivalent.
  • Minimum of 1 (one) year of working in merchant support/business support (finance industry background is preferred).