Speech Analytics Consultant
2 days ago
About Us
Ayuda Business Management Solution Inc. is dedicated to delivering exceptional customer experiences through innovative solutions.
Job Description
As a Speech Analytics Consultant, you will play a critical role in helping us achieve our goal of providing world-class customer service.
About the Role
- Apply advanced data analysis techniques to extract insights from large datasets
- Develop and maintain complex data models to support business decision-making
- Collaborate with cross-functional teams to implement data-driven solutions
- Stay up-to-date with industry trends and best practices in data analysis
Requirements
- Minimum of 3 years of experience in data analysis or a related field
- Experience with natural language processing (NLP) and speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner)
- Experience in Customer Service / Customer Care industry
- Bachelor's degree in any discipline
Our Culture
- We value innovation, collaboration, and continuous learning
- We offer a dynamic and supportive work environment
- We are committed to delivering exceptional customer experiences
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