Speech Analytics Consultant

2 days ago


Taguig, National Capital Region, Philippines Ayuda Business Management Solution Inc. Full time

About Us

Ayuda Business Management Solution Inc. is dedicated to delivering exceptional customer experiences through innovative solutions.

Job Description

As a Speech Analytics Consultant, you will play a critical role in helping us achieve our goal of providing world-class customer service.

About the Role

  • Apply advanced data analysis techniques to extract insights from large datasets
  • Develop and maintain complex data models to support business decision-making
  • Collaborate with cross-functional teams to implement data-driven solutions
  • Stay up-to-date with industry trends and best practices in data analysis

Requirements

  • Minimum of 3 years of experience in data analysis or a related field
  • Experience with natural language processing (NLP) and speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner)
  • Experience in Customer Service / Customer Care industry
  • Bachelor's degree in any discipline

Our Culture

  • We value innovation, collaboration, and continuous learning
  • We offer a dynamic and supportive work environment
  • We are committed to delivering exceptional customer experiences


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