Speech Analytics Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Neksjob Corporation Full time
We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our dynamic Customer Operations Transformation team. The ideal candidate will leverage speech analytics technology to analyze customer interactions, identify trends, and generate actionable insights that drive operational improvements and strategic decision-making.

---

Key Responsibilities

1. Speech Analytics Implementation & Maintenance

- Configure and maintain speech analytics software to ensure optimal performance and functionality

- Develop and manage speech models, call categorization schemes, and workflows

- Ensure data integrity and accuracy within analytics systems, troubleshooting any discrepancies

2. Data Analysis & Insight Generation

- Analyze large volumes of call and interaction data to identify patterns, trends, and actionable insights

- Generate clear and concise *=reports and dashboard, communicating key findings to stakeholders

- Provide strategic recommendations to improve customer service, sales, compliance, and operational efficiency

3. Cross-Functional Collaboration

- Partner with Service Delivery, Quality Assurance, Training, and other functional teams to understand analytics needs and deliver tailored solutions

- Collaborate in strategy meetings, aligning speech analytics initiatives with business objectives and goals

4. Continuous Improvement Initiative

- Regularly monitor and refine speech analytics models and processes to enhance accuracy, relevance, and efficiency

- Stay current with latest trends, technologies, and advancements in speech analytics, NLP, and AI

5. Training & Support

- Provide training sessions for team members and stakeholders on speech analytics tools and data interpretation

- Offer ongoing support and insights, ensuring teams can effectively utilize analytics outcomes

---

Qualifications & Skills

Must-Have:

- Minimum 3 years of experience in Speech Analytics, Speech Data Analysis, or a related field

- Proficiency in Natural Language Processing (NLP)

- Hands-on experience with speech analytics platforms (e.g., Genesys, Verint, NICE, CallMiner)

- Background in Customer Service / Customer Care environments

Education:

- Bachelor's Degree in any discipline

Technical Skills:

- Strong analytical skills to interpret data trends and generate actionable insights

- Proficiency in reporting tools and dashboards, with experience in data visualization and communication

---

Additional Information*

- Project Shift: Mid-Shift

- Rest Days:Weekends Off

- Team Location: Taguig, Uptown Bonifacio Tower 3 (Hybrid Setup)

---

We offer a collaborative environment where your expertise in speech analytics and data-driven insights will drive impactful decision-making. Join us and contribute to transforming operations, enhancing customer interactions, and aligning analytics initiatives with strategic business goals.

Apply now to bring your analytical skills and passion for speech technology into an impactful role

  • Speech Analytics Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    PROJECT NAME: Applied Intelligence POSITION TITLE: Speech Analytics SpecialistWORK SETUP: HybridOVERALL PURPOSE:We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our Customer Operations Transformation team, within its Data&AI org. The successful candidate will be responsible for leveraging speech analytics technology to...

  • Speech Analytics Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    OVERALL PURPOSE:We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our Customer Operations Transformation team, within its Data&AI org. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable.RESPONSIBILITIES:1. Speech Analytics...

  • Speech Analytics Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    OVERALL PURPOSE:We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our Customer Operations Transformation team, within its Data&AI org. The successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable.RESPONSIBILITIES:1. Speech Analytics...

  • Speech Analytics Specialist y3

    4 days ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Speech Analytics Specialist Location:Taguig, Uptown Bonifacio Tower 3 (Hybrid Setup) Project: Data & AI Transformation Note:Only applicants with the legal right to live and work in this country are eligible to apply.---Position Overview:We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our dynamic Customer Operations...

  • Speech Analytics Specialist

    2 days ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Responsibilities:1. Speech Analytics Implementation & Maintenance • Configure and maintain speech analytics software. • Develop and manage speech analytics models and call categorization schemes. • Ensure the integrity and quality of data within the system. 2. Data Analysis & Insight Generation • Analyze large volumes of call data to identify trends,...

  • Speech Analytics Specialist y3

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Speech Analytics Specialist Location:Taguig, Uptown Bonifacio Tower 3 (Hybrid Setup) Project: Data & AI Transformation Note:Only applicants with the legal right to live and work in this country are eligible to apply.---Position Overview:We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our dynamic Customer Operations...

  • Speech Analytics Specialist

    1 week ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Responsibilities:1. Speech Analytics Implementation & Maintenance • Configure and maintain speech analytics software. • Develop and manage speech analytics models and call categorization schemes. • Ensure the integrity and quality of data within the system. 2. Data Analysis & Insight Generation • Analyze large volumes of call data to identify trends,...

  • Speech Analytics Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    RESPONSIBILITIES:1. Speech Analytics Implementation & Maintenance-Configure and maintain speech analytics software.-Develop and manage speech analytics models and call categorization schemes.-Ensure the integrity and quality of data within the system.2. Data Analysis & Insight Generation-Analyze large volumes of call data to identify trends, patterns, and...

  • Speech Analytics Specialist y3

    4 days ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Speech Analytics Specialist Location:Taguig, Uptown Bonifacio Tower 3 (Hybrid Setup) Project: Data & AI Transformation Note:Only applicants with the legal right to live and work in this country are eligible to apply.---Position Overview:We are seeking a highly skilled and detail-oriented Speech Analytics Specialist to join our dynamic Customer Operations...

  • Speech Analytics Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    RESPONSIBILITIES:1. Speech Analytics Implementation & Maintenance-Configure and maintain speech analytics software.-Develop and manage speech analytics models and call categorization schemes.-Ensure the integrity and quality of data within the system.2. Data Analysis & Insight Generation-Analyze large volumes of call data to identify trends, patterns, and...

  • Speech Analytics Expert

    4 days ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Neksjob Corporation is a leading provider of innovative solutions for customer operations transformation. We are currently seeking a highly skilled and detail-oriented Speech Analytics Expert to join our Data&AI org.About the RoleThe Speech Analytics Expert will play a critical role in analyzing customer interactions and deriving actionable insights using...

  • Data Insights Analyst

    5 days ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Neksjob Corporation is seeking a highly skilled and detail-oriented Data Insights Analyst to join its Customer Operations Transformation team within the Data&AI org.Job SummaryThe successful candidate will be responsible for leveraging speech analytics technology to analyze customer interactions and derive actionable insights.Key ResponsibilitiesSpeech...

  • Customer Experience Strategist

    4 days ago

    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Neksjob Corporation is committed to delivering exceptional customer experiences through innovative solutions. We are currently seeking a highly skilled and detail-oriented Customer Experience Strategist to join our Data&AI org.About the RoleThe Customer Experience Strategist will play a critical role in analyzing customer interactions and deriving actionable...

  • Customer Experience Analyst

    3 days ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Neksjob Philippines seeks a Customer Experience Analyst to analyze customer interactions, identify trends, and generate actionable insights that drive operational improvements and strategic decision-making. This role involves leveraging speech analytics technology to drive business decisions with data-driven insights. In this position, you will work closely...

  • Data Insights Consultant

    3 days ago

    Taguig, National Capital Region, Philippines Neksjob Philippines Full time

    Job Summary:Neksjob Philippines is seeking a Data Insights Consultant to leverage speech analytics technology to analyze customer interactions, identify trends, and generate actionable insights that drive operational improvements and strategic decision-making. As a key member of the Customer Operations Transformation team, you will play a critical role in...

  • Business Analytics Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines JTI Full time

    At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.To make a difference with us, all you need to do is bring your human best.Reporting to: Business Analytics ManagerDuty Post: BGC, TaguigBusiness Analytics...

  • Data Analytics Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Puratos Full time

    Role OverviewWe are seeking a highly skilled Data Analytics Specialist to join our team in Taguig, Philippines.The successful candidate will be responsible for managing raw data related to planning, production, sales, warehousing, and logistics. This data will be converted into usable dashboards or reports, providing actionable insights to help the...

  • Business Analytics Specialist

    5 days ago

    Taguig, National Capital Region, Philippines International Workplace Group plc Full time

    International Workplace Group plc is a market leader in the flexible workspace industry, empowering millions of people worldwide to have a great day at work. As a Business Analytics Specialist, you will be part of our dynamic Business Analytics Team, responsible for driving data-driven decision-making across various business processes.About the CompanyWe...

  • Analytics Solutions Specialist

    6 days ago

    Taguig, National Capital Region, Philippines Coca-Cola Europacific Aboitiz Philippines Full time

    In this role, you will be responsible for designing and developing effective Business Intelligence tools to enhance data accessibility across Commercial and Finance. You will work closely with cross-functional teams to ensure analytics tools and reports align with business needs.Coca-Cola Europacific Aboitiz Philippines is committed to excellence and...

  • Data Analytics Expert

    7 days ago

    Taguig, National Capital Region, Philippines ECLARO Full time

    Data Insights SpecialistECLARO is looking for a skilled data analyst to provide valuable insights to support business decision-making. The successful candidate will develop and maintain advanced SQL queries, utilize statistical programming languages, and create statistical visualizations to communicate data insights.Key Responsibilities:Develop and maintain...