Quality Assurance Specialist

4 days ago


Makati City, National Capital Region, Philippines Tamaray People Solutions Corporation Full time

At Tamaray People Solutions Corporation, we are seeking a Quality Assurance Specialist to join our team.

Job Summary

We are looking for an experienced professional to evaluate, monitor, and assess the quality of service provided by our agents.

The ideal candidate will participate in team meetings to discuss call trends and ensure that agents comply with company policies and procedures.

This is an exciting opportunity to work with a dynamic team and contribute to improving the overall customer experience.

Key Responsibilities
  • Evaluate and improve the quality of service provided by agents.
  • Audit day-to-day call transactions to ensure quality standards are met.
  • Participate in team meetings to discuss call trends and issues.
  • Document and report on potential complaints and areas for improvement.
Requirements
  • Bachelor's Degree.
  • At least 1-3 years solid experience in a similar role.


  • Makati City, National Capital Region, Philippines SuperStaff Full time

    Job DescriptionWe are seeking a Quality Assurance Specialist to join our team at SuperStaff.In this role, you will be responsible for monitoring and analyzing the overall quality of our contact center, both customer-facing and non-customer facing (processing), to ensure that our communication meets quality assurance standards set.You will document quality...


  • Makati City, National Capital Region, Philippines SomnoMed Philippines Full time

    We are looking for a highly skilled Quality Assurance Specialist to join our team at SomnoMed Philippines. As a key member of our quality team, you will be responsible for ensuring compliance with internal quality system procedures and industry best practices.Main Duties:Maintain and improve the QMSGenerate and review protocols for verification and...


  • Makati City, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job Description:Hunter's Hub Incorporated is seeking a highly skilled Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance department, you will be responsible for ensuring the highest standards of quality in our products and services.Responsibilities:Draft and implement quality assurance policies and procedures to...


  • Makati City, National Capital Region, Philippines Trip Group Full time

    Trip.com Group is a leading travel services provider in China, with over 30,000 employees worldwide.About the RoleAs part of our global expansion strategy, we are seeking a highly skilled Quality Assurance Specialist to join our team in the Philippines.Your primary responsibility will be to evaluate Service Advisor performance by monitoring communications...


  • Makati City, National Capital Region, Philippines PSC Biotech Full time

    PSC Biotech is committed to cultivating a culture that thrives on diversity and never shies away from complex challenges. We're proud to work alongside dedicated scientists, engineers, and manufacturers who share our passion for creating real differences in people's lives.As a Senior Quality Assurance Specialist at PSC Biotech, you'll be responsible for...


  • Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time

    Job Description:We are seeking a skilled Service Quality Assurance Specialist to join our team at Smart Communications, Inc. As a key member of our quality assurance department, you will be responsible for developing and executing comprehensive test plans and strategies to ensure the highest quality of our products and services.Key Responsibilities:Develop...


  • Quezon City, National Capital Region, Philippines Arch Global Services (Philippines) Inc. Full time

    At Arch Global Services (Philippines) Inc., we're seeking a talented Quality Assurance Specialist to join our team. As a QA Specialist, you'll play a crucial role in ensuring the quality of our software products.The ideal candidate will have a solid understanding of agile quality assurance principles and experience with test automation tools. You'll work...


  • Makati City, National Capital Region, Philippines Smart Communications, Inc. Full time

    Service Quality Assurance Specialist:We seek a seasoned Service Quality Assurance Specialist to enhance our quality assurance team at Smart Communications, Inc. The chosen candidate will design, develop, and execute comprehensive test plans to ensure the highest quality of our products and services.Key Responsibilities:Implement strategic testing plans to...


  • Caloocan City, National Capital Region, Philippines MD Gruppe Full time

    At MD Gruppe, we are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. The ideal candidate will have expertise in Quality Systems and a deep understanding of the processes and standards associated with Quality Control and Quality Assurance.The role requires an individual with strong organizational skills, excellent...


  • Quezon City, National Capital Region, Philippines HyDIGIT Group Full time

    Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at HyDIGIT Group. As a Quality Assurance Specialist, you will play a vital role in ensuring the quality and functionality of our software.In this role, you will design, execute, and analyze various tests to identify and report bugs or issues. You will collaborate...


  • Quezon City, National Capital Region, Philippines HyDIGIT Group Full time

    We are seeking an experienced Quality Assurance Specialist to join our team at HyDIGIT Group. As a key member, you will utilize your strong background in Selenium, Java, and Python to drive quality assurance initiatives.Key ResponsibilitiesDevelop and execute automated testing strategies using SeleniumMaintain and enhance existing test automation...


  • Caloocan City, National Capital Region, Philippines MD Gruppe Full time

    We are seeking a highly motivated and detail-oriented professional to join our team as a Quality Assurance Specialist. The ideal candidate will have expertise in Quality Systems and a deep understanding of the processes and standards associated with Quality Control and Quality Assurance. The role requires an individual with strong organizational skills,...


  • Makati City, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

    We are looking for a skilled Quality Assurance Specialist to join our team at Nityo Infotech Services Philippines Inc.Job DescriptionThe Junior Software Testing Professional will be responsible for ensuring the quality of our software products through thorough testing and validation.Salary: 35,000 PHP + other benefitsLocation: MakatiSet up: Onsite reporting...


  • Marikina City, National Capital Region, Philippines Home Healthlink Full time

    Job Overview:Home Healthlink is seeking a highly motivated and experienced Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of patient care provided within our home care setting.Key Responsibilities:- Conduct regular audits of documentation, patient care, and clinical...


  • Makati City, National Capital Region, Philippines D.M. CONSUNJI, INC. (DMCI) Full time

    As a Quality Assurance Specialist at D.M. Consunji, Inc., you will play a crucial role in ensuring the company's Integrated Management Systems (IMS) meet international standards.About UsWe are a renowned construction company in the Philippines, known for our commitment to innovation and integrity. With over 60 years of experience, we have completed nearly...


  • Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is looking for a highly skilled Senior Quality Assurance Specialist who can contribute to the success of our organization. In this role, you will be responsible for monitoring and evaluating the quality of customer interactions, including phone calls, emails, and chats, to ensure accuracy and adherence to quality standards.Key...


  • Makati City, National Capital Region, Philippines StaffWiz LLC Full time

    StaffWiz LLC seeks a Senior Quality Assurance Specialist to oversee QA processes, develop innovative solutions, and drive quality excellence across our organization. As a seasoned QA professional, you will provide strategic guidance, collaborate with teams, and contribute to our mission of delivering high-quality services.About Our Company Culture:We pride...


  • Makati City, National Capital Region, Philippines PSC Biotech Full time

    Company OverviewPSC Biotech is a dynamic and innovative biotechnology company dedicated to developing cutting-edge solutions for the pharmaceutical industry. Our team of experts is committed to delivering high-quality products that meet the stringent regulatory requirements of the market.Job DescriptionWe are seeking a highly skilled Quality Assurance...


  • Makati City, National Capital Region, Philippines Bureau Veritas Switzerland AG Full time

    At Bureau Veritas Switzerland AG, we are committed to shaping a world of trust by providing quality assurance and quality control services to our clients. As an Electrical Quality Assurance Specialist for our water utility project, you will play a critical role in ensuring the quality and compliance of electrical systems and installations.Job DescriptionThe...


  • Mandaluyong City, National Capital Region, Philippines Shopee Full time

    Job OverviewThe role of a Financial Operations Quality Assurance Specialist is to ensure that all financial operations are conducted in accordance with established policies, procedures, and regulatory requirements. This involves performing regular quality assurance reviews to identify areas for improvement and providing coaching and guidance to the...