Family Care Specialist

15 hours ago

Bacoor, Calabarzon, Philippines beBeeCaregiver Full time ₱800,000 - ₱1,200,000

Making family care possible is our mission. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.

Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. We want to empower them so they can get paid for the care they already provide at home.

We are building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We are rapidly expanding our mission and looking for passionate team members to join us. We have partnered with leading insurance plans, healthcare providers, and community organizations. We're supported by top, mission-driven VCs to empower families throughout the country.

The Role

We are seeking individuals who can work with real families with real human problems. This role is not your typical sales or customer success position. You will be working with families and caregivers to empower them to take the most transformative step of their life to access care.

Key responsibilities:

  • Collect and review required documentation from caregivers and families (e.g., IDs, certifications, health records).
  • Conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process.
  • Manage a high volume of daily phone interactions (60–70 calls), demonstrating professionalism, empathy, and efficiency.
  • Verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
  • Communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
  • Maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
  • Partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers
Required Skills and Qualifications

To be successful in this role, you will need:

  • Extensive experience in customer service, administrative support, or healthcare-related roles.
  • Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
  • Strong organizational skills with exceptional attention to detail in document review and tracking.
  • Clear, professional communication skills, both verbal and written.
  • Proficiency with CRM systems, shared drives, and/or document management tools.
  • Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
  • Compassionate, patient, and empathetic approach when supporting families and caregivers.
  • Familiarity with healthcare documentation, HIPAA, or Medicaid processes is a plus.
Benefits

We offer a competitive compensation package, generous paid time off, and opportunities for growth and development. Our benefits include:

  • Competitive salary and bonus structure.
  • 15 days of paid time off and 10 paid company holidays.
  • Professional development opportunities.
  • Collaborative and dynamic work environment.
How to Apply

If you are interested in joining our team, please submit your application with your resume, cover letter, and any relevant experience.

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