E-Commerce Customer Support Professional
2 days ago
We are seeking a detail-oriented and skilled customer service professional to join our team.
Responsibilities include delivering exceptional support via email and live chat, responding to product enquiries, investigating delivery issues, and maintaining accurate records using Salesforce Service Cloud.
- Deliver outstanding customer service via email and live chat.
- Manage orders, returns, refunds, shipping, and administrative updates with precision.
- Respond to product enquiries, utilizing fitment guides and brand resources to provide accurate recommendations.
- Investigate 'Where is my order?' (WISMO) queries, including follow-ups with shipping providers.
- Apply goodwill gestures, such as credits, in line with customer satisfaction guidelines.
- Maintain up-to-date records across systems and processes.
- Collaborate with colleagues, escalating complex issues as needed.
- At least 5 years of customer service experience, preferably in an online retail environment.
- Excellent written communication skills, with the ability to adapt tone across multiple domains and different customer types.
- Demonstrates proactive follow-ups and maintains clear, accurate documentation.
- Proactive, positive attitude with strong initiative and attention to detail.
- Proficiency in Salesforce or other CRM/ticketing systems.
- Ability to work efficiently under pressure and meet performance goals.
A dynamic work environment that fosters growth and development, along with opportunities for professional advancement.
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Senior E-commerce Coordinator
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San Juan, National Capital Region, Philippines beBeeMerchandiser Full time $60,000 - $80,000Job Title: E-commerce Merchandising Store ManagerWe are seeking an experienced professional to lead our e-commerce merchandising store management team. The ideal candidate will have a strong background in content writing and experience in creating Amazon listings.
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San Juan, National Capital Region, Philippines beBeeEcommerce Full time ₱1,000,000 - ₱1,500,000About the RoleWe are seeking a highly organized and detail-oriented E-Commerce Specialist to support our growing e-commerce business operations.Key ResponsibilitiesMonitor products across online marketplaces for new listings and pricing changesAnalyze replenishment reports to optimize inventory levels and avoid stockoutsInvestigate and troubleshoot...
