Student Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time $40,000 - $60,000

OffSec offers a dynamic and supportive work environment for its Student Success Care Services team. As a key member of this team, you will play a vital role in ensuring the success of our learners by providing exceptional care and support.

This is a full-time salaried position that requires shift work, including evenings and weekends. The shift hours for this role operate on a 24/7 schedule to ensure continuous support and coverage.

  • Deliver outstanding care and support to learners and prospective learners, fostering their success in achieving their learning goals.
  • Proactively address learner concerns by making thoughtful suggestions and taking appropriate actions to resolve issues effectively.
  • Direct learners to appropriate resources, ensuring they have access to relevant tools, policies, and support services.
  • Assist with the general orientation of new learners, providing guidance on company policies, processes, and available resources.
  • Review, interpret, and evaluate learner data and metrics to identify at-risk learners and provide tailored advice and interventions.
  • Encourage and guide learners to build accountability for their decisions and understand the impact of their actions on their academic success.
  • Maintain accurate and thorough records of learner interactions and relevant data as required.

The ideal candidate will possess excellent interpersonal and customer service skills, with the ability to engage effectively with diverse groups. They should also have strong attention to detail, coupled with exceptional analytical and investigative skills.

Key qualifications include:

  • Proficiency in reading, writing, and comprehending English.
  • Excellent communication and problem-solving skills.
  • Ability to work independently in a fast-paced, high-pressure environment.
  • Outstanding multitasking and prioritization abilities to manage competing demands efficiently.
  • Demonstrated commitment to teamwork and collaboration, particularly in a remote working environment.
  • Basic knowledge of IT concepts and tools, with the ability to troubleshoot common technical issues.

Working conditions

  • This job is a work-from-home setup, thus consistent internet connection with at least 100 mbps speed is required (having a backup is a plus).
  • This role is a full-time salaried position with shift work required, including evenings and weekends. The shift hours will be determined by the SSCS Team Lead.
Benefits

As a valued member of the OffSec team, you can expect a range of benefits, including:

  • A competitive salary.
  • Opportunities for professional growth and development.
  • A supportive and dynamic work environment.
  • Flexible working arrangements.
Others

OffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Interested in building your career at OffSec? Get future opportunities sent straight to your email.

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