Professional Customer Service Representative
6 days ago
We're seeking a skilled professional to support our clients with excellent service. As a key member of our team, you'll be responsible for handling customer inquiries and resolving issues efficiently.
Responsibilities- Handle inbound and outbound calls professionally and effectively.
- Resolve customer complaints through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while utilizing available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Work from home experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- Skilled in troubleshooting and follow-up.
- Able to multitask and self-manage effectively.
- Excellent interpersonal skills.
Our company offers a competitive compensation package and opportunities for growth and development.
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