Operational Excellence Director

7 days ago


Cebu City, Central Visayas, Philippines TDCX Philippines Full time

Cultivate your career at TDCX Philippines, an esteemed and rapidly expanding BPO company. We are currently searching for a highly skilled Senior Quality Assurance Manager to manage our QA department.

This challenging position involves leading the operational activities of the Quality Assurance Team to achieve optimal results. You will collaborate with our QA officers to ensure they meet targets, goals, and deliverables related to call quality metrics across all accounts.

You will play a crucial role in maintaining high-quality service standards through adherence to our quality plan, standard quality control process, and standard operating procedures. Additionally, you will engage with stakeholders, Operations, and Training to implement quality-related initiatives and improvements.

Applicants should have a minimum of 2 years in college, preferably a bachelor's degree, and at least 3 years of experience in a BPO or similar environment. Your proficiency in quality evaluation and customer service metrics will greatly benefit your success in this role.

Benefits include competitive remuneration, great perks, and performance incentives, comprehensive medical insurance, world-class workspaces, engaging activities, recognition programs, strong learning and development plans, and a positive culture that supports growth and success.



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