Ecommerce Operations Specialist

10 hours ago

Manila, National Capital Region, Philippines beBeeEcommerce Full time $60,000 - $95,000
Job Title

Ecommerce Operations & Strategy Virtual Assistant

Overview

A highly skilled ecommerce operations professional with a passion for problem-solving and a deep understanding of the Shopify ecosystem is sought. This role is ideal for someone who thrives in a fast-paced environment, is eager to align with a mission-driven organization, and is excited about making an impact.

Key Qualifications
  • At least one year of success in ecommerce management or a related field.
  • Exceptional organizational skills with the ability to manage multiple priorities. Strong analytical mindset with strong problem-solving abilities.
  • Effective communication skills with a passion for fostering collaboration and innovation. Commitment to personal and professional growth, embodying values of craftsmanship and candor.
  • Quick learner who is adaptable to new platforms. Self-starter with strong self-leadership skills.
  • Expertise in Shopify, Etsy, Gorgias, Klaviyo, Recharge, Rebuy, and their ecosystem; knowledge of marketing, customer service, and analytics apps is a plus.
Responsibilities
  • Strategic Ecommerce Operations Management: Lead and streamline ecommerce operations across customer service, fulfillment, marketing, and product management. Identify, troubleshoot, and implement technical solutions to optimize workflows and performance. Adapt strategically and be detail-oriented to understand how changes affect other areas.
  • Ecommerce Expertise: Leverage deep knowledge of ecommerce software; quickly learn new software and understand how programs interact. Troubleshoot technical and strategic issues within ecommerce software, particularly within Shopify, Etsy, and associated apps, including payment gateways like Recharge, email marketing platforms like Klaviyo, social platforms, and affiliate program management tools. Create flows, campaigns, and segments. Analyze email marketing data to continuously improve. Collaborate with the creative department to design emails. Continuously evaluate and integrate new tools and best practices to ensure a cutting-edge ecommerce presence. Knowledge of Shopify's technical features and coding knowledge is a plus. Collaborate with developer teams; clear communication of technical needs and comprehensive understanding are required.
  • Data Analysis: Collect and clean operational data to identify trends and patterns. Generate insightful reports to inform decision-making and strategic planning. Utilize data visualization tools to present findings effectively. Evaluate website performance and troubleshoot issues.
  • Customer Experience: Deliver outstanding customer service using platforms like Gorgias. Understand customer grievances and solve issues with a problem-solving mindset. Represent the brand. Analyze customer feedback and implement improvements to enhance user satisfaction.
  • Marketing & Growth: Partner with marketing teams to develop targeted campaigns, optimize email flows, and create high-performing landing pages. Identify and engage potential influencers and affiliates to expand outreach.
  • Project & Fulfillment Management: Oversee end-to-end ecommerce fulfillment processes, ensuring efficiency, accuracy, and alignment with quality standards. Proactively manage inventory and operational workflows to meet customer and business needs.
  • Team Development & Collaboration: Foster a culture of excellence, curiosity, and cheerfulness within the team. Develop onboarding programs and provide continuous training to ensure team members are empowered and aligned with company goals.

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