Senior Data Analyst Position Available
1 week ago
We are seeking a diligent Data Insights Specialist to join our team. As a key player in ensuring the seamless day-to-day operations of client accounts, you will be responsible for monitoring attendance, productivity, and performance data.
Main Responsibilities:- Data Monitoring & Analysis
- Review daily reports from internal tools and central teams to identify trends and issues.
- Monitor real-time dashboards for team member status, productivity levels, and performance anomalies.
- Reporting & Communication
- Provide timely alerts to managers during shifts to help troubleshoot issues before affecting client perception.
- Prepare regular summary reports on attendance, productivity, and performance trends.
- Collaboration & Support
- Partner with managers to provide client-facing insights that support retention and growth efforts.
- Work closely with managers to recommend corrective actions, such as coaching or HR escalation.
- Key Performance Metrics:
- Accuracy and timeliness of daily reports.
- Response time for real-time alerts to managers.
- Reduction of client escalations caused by attendance/productivity issues.
- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field (preferred).
- 1–2 years of experience in reporting, workforce management, data analysis, or operations support.
- Strong analytical and problem-solving skills.
- High attention to detail and accuracy.
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