
Operations Manager
1 day ago
Role Summary:
">- The Account Operations Specialist will be responsible for managing key operational and customer service tasks. This role requires strong organizational skills, effective communication abilities, and a commitment to maintaining efficient workflows.
Key Responsibilities:
">- Order Management: Enter purchase orders into QuickBooks, file them in a specific format, and maintain accurate records on a spreadsheet.
- Shipping Coordination: Communicate with the warehouse to ship orders and update spreadsheets accordingly.
- Digital Access Support: Send eBook access to customers using designated software.
- Billing: Process invoices to the Department of Education after order shipment, adhering to specified formats.
- Payment Tracking: Monitor payments through the Board of Education website and follow up with customers for unpaid invoices.
- Bookkeeping: track expenses and income in QuickBooks.
- Customer Support: Respond to customer emails and inquiries related to orders promptly.
- Data Management: Conduct data harvesting and maintain organized records.
- General Management: Support other operational tasks as needed.
Required Skills and Qualifications:
">- Proficiency in QuickBooks and spreadsheet management.
- Strong attention to detail and ability to meet deadlines.
- Excellent communication and customer service skills.
- Experience in order processing, billing, and data management is a plus.
Benefits:
">- Full Time Position
- Work from Home Option
Compensation Range:
">$7,200.00/yr - $7,800.00/yr-
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