Remote Customer Support Specialist
3 days ago
This is an exciting opportunity to join our team as a Customer Service Professional.
We are looking for a highly skilled and motivated individual to support our customer service initiatives. As a key member of our team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.
You will work closely with our clients to resolve customer inquiries and concerns in a timely and professional manner. In this role, you will have the opportunity to grow and develop your skills, working on high-impact projects with world-class brands.
To be successful in this role, you will need strong proficiency in English, both written and spoken. You should also have prior call center experience and reside within a reasonable distance from our office.
This position offers a range of benefits, including competitive compensation and opportunities for career growth and development.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow scripts, policies, and procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Bachelor's degree or equivalent experience
- At least 1 year of call center experience
- Excellent communication and interpersonal skills
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Other Requirements- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a background check.
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