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Support Services Coordinator

1 week ago

Manila, National Capital Region, Philippines Kroll Full time

We are looking for a Support Services Coordinator to join our team at Kroll. In this role, you will play a crucial part in delivering exceptional customer support and services.

Responsibilities:

  • Provide technical support and troubleshooting for customers
  • Develop and maintain knowledge base articles and documentation
  • Collaborate with internal teams to resolve customer issues
  • Continuously improve processes and procedures to enhance customer satisfaction

Qualifications:

  • Education: Bachelor's degree in Computer Science or related field
  • Experience: 2+ years in technical support or related role
  • Skills: Excellent communication, problem-solving, and analytical skills