Senior Fire Alarm Operations Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeService Full time ₱800,000 - ₱1,300,000
Fire Alarm Service Manager Job Description

We are seeking a highly experienced and organized Fire Alarm Service Manager to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries.

  • Answer the service number and assist customers with fire alarm-related inquiries.
  • Respond to off-hours answering service calls, ensuring emergency service needs are met.
  • Schedule service calls based on priority and availability.
  • Coordinate and schedule technicians, ensuring efficient deployment of resources.
  • Respond to customer emails regarding service requests, inquiries, and follow-ups.
  • Provide customers with timely notifications and updates on service status.
  • Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched.
  • Make informed decisions on which technician to schedule based on the complexity of the issue.
  • Maintain detailed service records and ensure compliance with industry standards.
Qualifications:
  • Proven experience in fire alarm systems and troubleshooting technical issues.
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks.
  • Excellent communication skills, both verbal and written.
  • Ability to diagnose issues remotely and provide appropriate solutions.
  • Experience in coordinating technicians and managing service schedules.
  • Familiarity with fire alarm industry regulations and compliance standards.
  • Knowledge of service management tools or scheduling software is a plus.
Key Responsibilities:

Our ideal candidate will have a proven track record of successfully managing service operations, leading teams, and delivering exceptional customer experiences.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
What We Offer:

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

How to Apply:

If you are a motivated and experienced Fire Alarm Service Manager looking for a new challenge, please submit your application, including your resume and cover letter.

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