Fire Alarm System Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeExpertise Full time ₱15,000 - ₱20,000
Fire Alarm System Expert Job Summary

We are seeking an experienced Fire Alarm System Specialist to efficiently manage our Service Department. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

The ideal candidate will have a minimum of 1 year of hands-on experience with fire alarm systems and possess excellent communication skills for effective customer interactions.

This position involves:

  • Answering and managing incoming service calls
  • Responding to off-hours answering service inquiries
  • Scheduling service appointments and dispatching technicians
  • Communicating with customers via email and phone, addressing concerns and service needs
  • Providing timely notifications and updates to customers
  • Assessing fire alarm system issues remotely and determining appropriate action
  • Determining whether to dispatch a technician or offer troubleshooting guidance
  • Maintaining service records and ensuring compliance with industry standards
Required Skills and Qualifications

To be successful in this role, you should possess the following qualifications:

  • Experience: Minimum 1 year of hands-on experience with fire alarm systems
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
  • Software Proficiency: Experience using scheduling and service management software

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