Customer Service Support Specialist

2 weeks ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

We are seeking a skilled professional to support customer service initiatives for a diverse portfolio of well-known clients. You will assist customers with inquiries and provide excellent service.

This is an opportunity to contribute to high-impact projects with world-class brands. Strong proficiency in English, both written and spoken, is required.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Excellent troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits Package

We offer benefits and incentives that go beyond a paycheck:

  • HMO Coverage plus dependents
  • Dental Coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company events and social gatherings
About Our Company

We help our clients address CX and DX challenges with industry-leading solutions and services.

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