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Customer Support Professional

1 week ago

Manila, National Capital Region, Philippines IBA Worldwide Full time
Job Description

We are seeking a highly skilled Customer Support Associate to join our team at IBA Worldwide. As a key member of our support team, you will be responsible for providing expert-level applications training and ongoing service troubleshooting and support for all product lines.

Responsibilities:

  • Provide on-site and/or remote product application support to customers.
  • Document product complaints and feedback in accordance with regulatory and internal processes.
  • Train and support customers to properly and safely use equipment/systems.
  • Serve as a technical expert and resource to our customers.
  • Handle day-to-day customer service tasks: technical requests, pre/post installation follow-up, and hotline support.
  • Coordinate with internal departments to ensure fulfillment of customer needs and proactive handling of incidents/complaints.
  • Proactively resolve service incidents and complaints according to established procedures/processes.