Customer Onboarding Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeImplementation Full time ₱40,000 - ₱60,000

We are looking for a dedicated and passionate specialist to join our team as we continue to innovate and grow. The Customer Implementation Specialist will be a core member of our customer success team, working closely with cross-functional teams to ensure customer satisfaction.

Key Responsibilities
  • Lead new client onboarding, ensuring timely and successful implementation during the first 60 to 90 days.
  • Develop and maintain implementation programs for small to medium clients, defining timelines, stakeholders, key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, focusing on successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders, communicating progress effectively.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
Requirements
  • At least 3 years of experience in customer-facing implementation, preferably managing larger, more complex implementations for SaaS companies.
  • Payroll experience, specifically with US payroll management.
  • Basic spreadsheet/database skills with the ability to learn quickly.
Benefits
  • Permanently remote work setup.
  • Pay wired directly to your bank account.
  • $50 monthly stipend.
  • Annual bonus opportunities.
  • Performance-based bonuses.
  • Flexible PTO.
  • Company time off during major holidays.
  • Company-issued device.
  • Career fast track for performers and internal mobility.
  • Learning opportunities from a team of experienced professionals.
About Us

We provide equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any type. We are committed to the full inclusion of all qualified individuals.

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