Clinical Process Expert
3 days ago
Sutherland Global Services offers an exciting opportunity for a Clinical Process Expert to join our team. In this role, you will be responsible for coordinating case management, administrative responsibilities, and diagnostics-related tasks.
The ideal candidate will have a strong background in healthcare and experience managing customer-facing accounts. A PHRN License and excellent data mining skills are also required.
Key Responsibilities
- Create and facilitate huddle sessions to equip staff with fundamental skills and knowledge.
- Conduct BQM/Remedial training for team members and conduct floor interventions as needed.
- Establish and maintain communication with clients and team members, understand needs, resolve issues, and meet expectations.
- Deliver new hire training, ensuring a good learning experience and equipping new hires with relevant skills to meet production goals.
- Support the team with complex queries and accurate reporting.
- Support the team manager and ensure the team delivers against key service level metrics while creating value for clients.
- Handle phone calls and transactions for the program.
- Supervise and coach learners in nesting & BQM environments.
- Coach and provide feedback to trainees to help them fulfill performance metrics.
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Clinical Classification Expert
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Clinical Auditor Expert
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Clinical Case Manager Professional
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Clinical Coding and Claims Consultant
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Clinical Quality Assurance Associate
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Process Transformation Expert
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Clinical Appeals Coordinator
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Process Optimization Expert
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Accounting Process Expert
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Clinical Operations Director
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Business Process Expert
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Clinical Trainer Team Lead
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Process Optimization Expert
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Process Improvement Expert
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Accounting Process Expert
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Accounting Process Expert
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