Clinical Trainer Team Lead

1 week ago


Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

On-site - Taguig 3-5 Yrs Exp Diploma Full-time

Job Description

Job Description:

Responsible for serving as the operations point of contact in for day-to-day operations, including but not limited to, facilitating issue resolution, meeting goals and targets. Primary duties may include, but are not limited to:

  • Conducts Performance reviews and participates in performance management initiatives.
  • Acts as a liaison for both internal and external groups for program initiatives.
  • Contributes in creating, launching and driving critical account initiatives and programs.
  • Provides inputs to policies and processes impacting the operations.
  • Manages a team of CCR's in the optimal execution of operations activities ensuring that each team member meets/exceeds their goals and metrics on a daily, weekly and monthly basis.
  • Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition.
  • Arranges schedules to meet the service metrics by efficiently handling the forecast and/or spikes in call. Hires, trains, coaches, counsels, and evaluates performance of direct reports.
Qualifications:
  • Preferably College Graduate
  • With clinical trainer background
  • At least 3-5 yrs TL experience (clinical trainer background)
  • RN preferred but not required
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

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