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Customer Support Specialist

1 week ago

Manila, National Capital Region, Philippines Viventis Search Asia Full time
Job Summary
Viventis Search Asia is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving complex issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or live chat, ensuring that all interactions are clear, concise, and courteous.
  • Provide accurate product or service information to customers, addressing their queries and concerns promptly.
  • Resolve customer complaints and issues effectively, escalating complex cases to senior team members as needed.
  • Document customer interactions and issues in our CRM system, maintaining up-to-date records for future reference.

Qualifications
  • Minimum of 2 years of relevant experience in a customer-facing role.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Proficient with CRM software and basic computer applications, with a willingness to learn new technologies.