
IT Infrastructure Support Specialist
1 week ago
As a first line support engineer, you will play a vital role in ensuring the security, stability and efficiency of our IT infrastructure. The position involves providing timely technical support to employees and implementing best practices to enhance system functionality.
Key performance indicators include timely onboarding of new joiners, adherence to service level agreements, management of asset devices and maintenance of laptop compliance.
The successful candidate will be responsible for managing systems, networks and user access to ensure seamless business operations.
RequirementsWe are seeking a highly motivated and experienced professional who can take ownership of tasks, work collaboratively with others and use data to drive decision making.
Behavioural Fit- Accountability: Reliability and accountability to see tasks through and proactively address challenges.
- Collaboration: Open to feedback and collaborating with others; supports a positive work environment.
- Analytical Thinking: Ability to balance pragmatism and analytical thinking across multiple countries and cultures.
- Data-driven Decision Making: Use data to support decisions and review outcomes.
- Tech Savviness: Comfortable with a tech-enabled services business and using software to scale operations.
- Problem Solving: Diagnose and resolve production issues quickly and participate in post-incident analysis.
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