Process Improvement Director

7 days ago


Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

Job Description

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We are seeking a highly skilled QA Manager/Quality Assurance Manager to lead our quality team in Cebu City.

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About the Role

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This is a senior leadership position that requires strong leadership and management skills to oversee a team of 15-20 quality analysts.

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Key Responsibilities

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  • ">
  • Error Analysis and Process Improvement">

The successful candidate will conduct error analysis, identify process gaps, and share process improvement ideas with the central quality team.

">Team Management">

He/She will also manage a team of quality analysts, providing guidance and support to ensure they meet their performance targets.

">Client Stakeholder Management">

With strong exposure to clients and stakeholders, the QA Manager will build and maintain relationships with key stakeholders to ensure seamless communication and issue resolution.

">Communication and Reporting">

Excellent written communication skills are essential for this role, including the ability to draft reports, proposals, and presentations.

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Requirements

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To be considered for this role, you will need:

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  • ">
  • A minimum of 2 years completed in College/Graduate/Postgraduate">
  • At least 5 years of experience as a QA Manager in BPO, preferably with experience handling travel or telco accounts">
  • Strong leadership and management skills, with the ability to motivate and develop a team of quality analysts">
  • Excellent written communication skills, including the ability to draft reports, proposals, and presentations">
  • Good PowerPoint and Excel skills">
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Why Join Us

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TASQ Staffing Solutions offers a competitive salary package, along with opportunities for professional growth and development. If you are a motivated and experienced QA Manager looking for a new challenge, we encourage you to apply.



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