Customer Support Leadership Role
5 days ago
About the Position
\This position requires a highly skilled professional to lead and develop a high-performing team of Escalations Specialists in Europe and Africa, responsible for achieving Key Performance Indicators and delivering exceptional customer service.
The successful candidate will be responsible for managing a team of Escalations Specialists, analyzing and revising workflows and support processes, utilizing analytics to assess team performance, and engaging in regional projects related to supported products.
Key Responsibilities:
\- Manage a team of Escalations Specialists to achieve Key Performance Indicators and deliver exceptional customer service.
- Analyze and revise workflows and support processes to enhance efficiencies and drive results.
- Utilize analytics to assess team performance and prepare regular updates for management on progress and improvements.
- Engage in regional projects related to supported products, collaborating with cross-functional teams to achieve project goals.
Benefits:
\We offer short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms. In this role, you'll have opportunities to learn new skills, build a career, and receive a great compensation package.
-
Technology Support Leadership Role
4 days ago
Makati City, National Capital Region, Philippines Fujitsu Full timeAbout the RoleFujitsu is seeking a highly skilled Senior Technology Support Engineer to join our team. The successful candidate will be responsible for delivering high-quality solutions to our customers and providing technical guidance and support for Cisco ACI implementations.This is an exciting opportunity to work with a leading company in the IT industry...
-
Customer Support
2 weeks ago
Caloocan City, National Capital Region, Philippines Skyline Live Support Full timeSkyline is looking for talented individuals like you to join our awesome team Become a Customer Support for our office in South Caloocan site. This role will focus on driving customer satisfaction by answering their queries and addressing issues promptly thru chats, emails & calls.BENEFITS AND FREEBIESSigning up with Skyline makes you eligible to enjoy the...
-
Data Steward Leadership Role
21 hours ago
Quezon City, National Capital Region, Philippines ABSI Full timeLeadership RoleThe Data Steward Leadership Role at ABSI involves leading a team of S4/Hana Team Leads to ensure that the project is on track and all milestones are met. This includes summarizing and consolidating the EOD report of the Team Leads, flagging issues and items for decision for overall guidance for EZ & NEZ, and presenting regularly to OPCOM and...
-
Customer Support Associate Role
7 days ago
Quezon City, National Capital Region, Philippines Nexus Recruitment Group Full timeNexus Recruitment Group is seeking a Customer Support Associate to join our team!In this role, you will provide top-notch customer service and support to our clients. If you're passionate about helping others and have excellent communication skills, we want to hear from you!Main Responsibilities:Data Verification: Make outbound calls to confirm patient...
-
International Sales Leadership Role
7 days ago
Mandaluyong City, National Capital Region, Philippines Cobden & Carter International Full timeAbout This RoleWe are looking for an experienced Sales Leader to join our team at Cobden & Carter International. The successful candidate will have a proven track record of success in a leadership role and excellent leadership, communication, and interpersonal skills.Key ResponsibilitiesOversee the efficient and effective operation of the branch...
-
Actuary Leadership Role
7 days ago
Quezon City, National Capital Region, Philippines Manulife Financial Full timeAt Manulife Financial, we are committed to delivering exceptional results and achieving business objectives through innovative thinking and strategic initiatives.About the PositionWe are seeking a highly skilled Actuarial Director or Senior Director to lead our Actuarial Function and drive business growth. The ideal candidate will have a strong background in...
-
Leadership Role in Cash Allocations
4 days ago
Quezon City, National Capital Region, Philippines Thermo Fisher Scientific Inc. Full timeJob DescriptionWe are looking for an experienced AR Team Senior Manager to lead our Cash Allocations team. As a key member of our team, you will be responsible for the operations and performance of the team.Key Responsibilities:Responsible for the daily management of Key Performance Indicators related to cash application and adherence to Service Level...
-
Actuarial Leadership Role
7 days ago
Quezon City, National Capital Region, Philippines Manulife Financial Full timeCompany OverviewThe MBPS Actuarial team at Manulife Financial has established itself as the country's largest Actuarial employer since its inception in 2012. As a pioneering force in Valuation, Liability and Asset Modelling, Experience Analytics, Pricing, and more, they have continuously set the bar higher with their industry-defining expertise.Job...
-
Customer Service Leadership
2 days ago
Mandaluyong City, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is hiring a Customer Service Leadership professional to oversee our customer service operations. The successful candidate will possess comprehensive knowledge of customer service principles and practices, as well as strong leadership skills to motivate and guide a team of customer service professionals.Key Responsibilities:Possess...
-
Leadership Role Opportunity
1 day ago
Makati City, National Capital Region, Philippines ADDFORCE Human Resources Solutions Full timeADDFORCE Human Resources Solutions is looking for a Leadership Role Opportunity for an experienced professional to join our team.About the PositionThe successful candidate will be responsible for leading and managing projects from inception to completion, utilizing their exceptional leadership skills to guide and motivate team members. A strong track record...
-
Technical Leadership Role
6 days ago
Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full timeWe are seeking an experienced Technical Leadership Role to join our team at Manulife Insurance Malaysia.This role involves providing hands-on technical leadership to software development teams and working closely with various stakeholders to identify required solutions to be delivered for MVP.The ideal candidate will possess extensive experience dealing with...
-
Marketing Leadership Role
7 days ago
Makati City, National Capital Region, Philippines Auto Global Full time**About Us:**We are Auto Global, a leading provider of reliable, innovative, and high-performance trucks and pickups in the Philippines. Our mission is to deliver exceptional quality and customer satisfaction, and we're looking for a talented Marketing Leadership Role to join our team.The successful candidate will have a proven track record in brand...
-
Audit Leadership Role in Makati
4 days ago
Makati City, National Capital Region, Philippines weSource Management Consultancy Firm Full timeBecome a key member of our team as a Bank Audit Head!This role offers the opportunity to work with experienced professionals in a dynamic environment.You will be responsible for leading audit teams, providing guidance and support, and ensuring timely delivery of results.The ideal candidate will have a strong background in banking and finance, with experience...
-
Cybersecurity Leadership Role
2 days ago
Makati City, National Capital Region, Philippines Michael Page Full timeAbout the RoleThis position is an exciting opportunity for a seasoned cybersecurity professional to lead our Digital Forensics and Incident Response team. As Incident Response Lead, you will be responsible for managing complex forensic investigations, analyzing network intrusions, and providing expert testimony during legal proceedings.Key...
-
Strategic Financial Leadership Role
7 days ago
Quezon City, National Capital Region, Philippines Michael Page Full timeJob Description:As a Financial Planning and Analysis Manager, you will be responsible for developing financial models to support business development and strategic initiatives. This role involves evaluating financial performance by comparing actual results with plans and forecasts, as well as supporting budgeting and forecasting efforts at the company and...
-
Leadership and Customer Experience Expert
6 days ago
Mandaluyong City, National Capital Region, Philippines Remitly, Inc. Full timeAbout UsRemitly is a global fintech company that has been tirelessly delivering on its promises to people who send money around the world since 2011. We have grown into a community of over 2,700 employees worldwide, united by our purpose of transforming lives with trusted financial services. As a leader at Remitly, you will have the opportunity to grow your...
-
Store Leadership Position
1 day ago
Quezon City, National Capital Region, Philippines Ace Hardware Full timeAbout UsAce Hardware is a leading retailer of hardware, home improvement, and gardening products. We are committed to providing excellent customer service and supporting our local communities.Our Vision:We strive to be the premier destination for all your hardware and home improvement needs.Job RequirementsTo excel in this role, you must possess:Strong...
-
Sales Leadership Professional
7 days ago
Quezon City, National Capital Region, Philippines Blue Moon Estate Sales of Grand Rapids-Lakeshore Full timeWe are seeking a Sales Leadership Professional to join our team at Blue Moon Estate Sales of Grand Rapids-Lakeshore. In this role, you will be responsible for leading the sales team and developing sales strategies to drive business growth.Key Responsibilities:Develop and implement sales plans to achieve business objectives.Lead and motivate the sales team to...
-
Customer Service Representative
4 days ago
Quezon City, National Capital Region, Philippines Intelassist Full timeAbout the PositionThis is an exciting opportunity for a highly motivated and organized individual to join our team as a Customer Service Representative - Eviction Support. The successful candidate will be responsible for handling inbound and outbound calls, providing clear information, and guiding tenants through the eviction process.The ideal candidate will...
-
Customer Support Specialist
3 days ago
Quezon City, National Capital Region, Philippines HR Network Incorporated Full timeAbout the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at HR Network Incorporated. As a key member of our customer service unit, you will be responsible for providing exceptional support to our clients through various communication channels.Key Responsibilities:Deliver introductory information to prospective and new...