Business Process Excellence Manager

6 days ago


Manila, National Capital Region, Philippines TDCX Philippines Full time
About the Opportunity

We are seeking a talented leader to join our team as a Quality Assurance Lead. As a key member of our team, you will be responsible for driving quality excellence in our BPO operations.

You will lead a team of Quality Analysts to ensure they meet their targets and deliver high-quality results.

You will conduct regular audits to identify areas of improvement and implement corrective actions to prevent future issues.

You will work closely with internal stakeholders to deliver high-quality results and continuously improve our processes.

You will communicate effectively with clients to address their concerns and provide solutions.

You will analyze data to identify trends and opportunities for growth.

The ideal candidate should have a strong background in quality management and leadership.

They should be able to motivate and inspire a team to achieve their best.

They should be able to communicate effectively and build strong relationships with clients and colleagues.



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